Refund policy

Return & Exchange Policy

Returns (Damaged or Defective Items Only)

We do not accept returns for change of mind. Because fragrance is a personal care item and a personal ritual, we cannot accept returns for change of mind once opened—hygiene and the integrity of the scent must come first.

You may request a return only if your item arrives damaged, defective, or if you received the wrong item. Please contact us at info@ensokasa.com within 7 days of receiving your order with:

  • Your order number

  • Photos of the damaged/defective item

  • A brief description of the issue

Returns sent back without prior approval will not be accepted.

Exchanges

The fastest way to get a replacement is to contact us with photos and your order number. Once approved, we will arrange a replacement (subject to availability) at no additional cost to you.

Refunds

Once we receive and inspect your returned item, we will notify you of the approval status. If approved, a refund will be processed to your original payment method within 10 business days. Please allow additional time for your bank or credit card company to post the refund.

Non-Returnable / Non-Refundable

  • Opened or used perfumes and cosmetics

  • Items purchased during sales, promotions, or clearance

  • Gift cards or promotional vouchers

  • Change of mind purchases

Contact

For all return enquiries: info@ensokasa.com

Last updated: 5 October 2026